Help Center

Because we have specially designed a box that allows us to transport almost fully assembled bicycles, our box is very large. And because our commitment to sustainability does not only apply to bicycles, all packaging is 100% roadside recyclable.

The exact dimensions are:
54.7’’*12.6’’*29.9’’ (SKYHOPPER)
61.4’’*12.6’’*36.2’’ (Vulcanus)

It’s a good idea to have a helper who can help move the bike to where you want to assemble it.

Troxus Bikes provides each original purchaser of a Troxus bicycle with a limited warranty against defects in materials and workmanship of the bicycle frame and components for one year from the date of purchase. Certain components may come with additional warranties from the component manufacturer-please check your user manual package for information on these warranties. Shimano brand components are not covered by this warranty-bicycle owners should contact Shimano directly to obtain Shimano component warranty service.

Troxus Bikes provides original purchasers of other Troxus Bikes brand products and accessories with defects in materials and workmanship within one year from the date of purchase. The warranty coverage of other parts and accessories may be provided by the manufacturer.

This warranty does not cover abuse, alteration, improper maintenance, failure to follow the instructions in the user manual, corrosion or water damage, use of incorrect chargers or power surges, extreme or stunt riding, heavy riding, collisions, or other Abnormal, excessive or improper use. This warranty does not cover bicycles used for commercial activities, including but not limited to bicycle rental, sharing and delivery services.

The normal wear and tear of items (such as tires, inner tubes, brake pads, bearings, bushings, cables and shells, handles, chains, and spokes) is not covered by this warranty and should be inspected and maintained regularly in accordance with the instructions in the user manual. Due to ultraviolet (UV) ) Or paint fading caused by outdoor exposure is not covered by this warranty.

This warranty is limited to the transportation of replacement parts. All labor services and expenses shall be borne by the original purchaser.

Warranted items will only be shipped within the contiguous USA.

This warranty is extended from the date of purchase and is only provided to the original purchaser and is not transferable. Proof of purchase may be required. This warranty is expressly limited to the replacement of defective items, and all decisions under this warranty will be at the sole discretion of Troxus Bikes. We expressly refuse to take any responsibility for any damage, failure or loss caused by unauthorized service or use of unauthorized components.

The above remedies are the only remedies under this warranty. Any and all other possible applicable remedies and damages are not included, including but not limited to incidental or indirect damages, damage to other property or any punitive damages. Any guarantees that may be implied by law in other ways, including but not limited to any implied guarantees of merchantability or suitability for a particular purpose, are excluded. Please refer to the documentation that came with your bike for possible further restrictions.

This limited warranty gives consumers specific legal rights. Consumers may also have other legal rights that vary from state to state or from country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitation or exclusion may not apply to you. If a competent court determines that certain provisions of this limited warranty are not applicable, the determination shall not affect any other provisions of this limited warranty, and all other provisions shall apply.

If you need warranty assistance, please contact us through our contact form and email us.

Email: info@troxusmobility.com

Buying a new Troxus bike is easy. You can pay with major credit cards-AmEx, Discover, Diners Club, Shop Pay, Mastercard or Visa. You can also use PayPal or Apple Pay to pay.

The email you should receive confirming that your Troxus bike is shipped contains a link to track your order. You can also find tracking information on your account page.

Yes they can. Although we purchase high-quality batteries that are designed to provide years of reliable use, like all rechargeable batteries, the batteries will eventually wear out. When they do, we will provide you with the option to replace the battery.

Yes, it is easy to install accessories if you want. The sturdy rear luggage rack can accommodate various bags and other rack-mounted accessories. In addition, many third-party aftermarket accessories may be suitable for your Troxus bike. Troxus only recommend accessories that have been tested to verify safety and compatibility.