Troxus E-Bike Service

Our dedicated service experts bring 30 years of industry expertise, having workedwith top-tier brands. They're here to provide you with reliable post-purchase and maintenance support, ensuring your trust and satisfaction.

Service Content


Where other brands stop at 2 years, Troxus goes the distance with you for 5 years, with an unbeatable 5yr / 5,000 Mile Fender to Fender Warranty*. Better yet, the first two years of the warranty are transferrable if you sell your Troxus e-bike or transfer ownership in any way within those first two years. Nobody covers you better, or for as long, as Troxus.

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5-Year Total Care+ Program

Our 5yr/ 5,000 Mile Fender to Fender Warranty is backed up by our exclusive Troxus Total Care + (TTC+) supplemental warranty. Nobody else offers the same level of added protection. If your bike is damaged in an accident, or if the motor, battery, or other system component wears out in the first 5 years, we will work with your retailer to get you back on the road with discounted replacement parts. Best of all, this “bonus” coverage is free of charge with every purchase of a Troxus bike.

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Local Bike Shop Partners

We have forged partnerships exclusively with industry-leading and highly experienced professional bike shops across the nation. This deliberate choice ensures that our users have access to exceptionally professional and reliable services. With these reputable establishments, you can rest assured that maintenance and service are no longer a concern.

Troxus Online Service

Our team of US-based online customer service experts, boasting decades of collective experience, is here to provide remote assistance and diagnose product issues. With their wealth of knowledge, you can confidently tackle product problems and repairs from the convenience of your home.​

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Troxus Help Center

With a wealth of support articles, we've compiled comprehensive answers to all the questions commonly faced by our users. These articles have been carefully curated and refined by our team of experts to create our user-friendly Help Center.


Online Service

All Troxus E-Bikes are covered by our Limited Warranty Policy. Parts are subject to availability. If you have a specific part in mind, feel free to contact our Customer Service Team at

Pricing depends on specific service needs, most of which are covered by the Limited Warranty Policy, but charges may apply for situations outside the policy or for service conducted at local partner shops based on actual circumstances.

Local Partners

You can find most of the information in our Help Center. If you need further assistance, you can also email our experts at to receive professional and specific remote assistance.

Our local partners can assemble your ebike and an addtional fee of $150 is needed.