Limited Warranty Terms
Last updated June 15, 2024
All 2024 and newer Troxus ebikes (each an “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for the earlier of 5 Years or 5,000 miles* after receipt of the ebike by the customer (the “Warranty Period”). This Limited Warranty is only applicable to United States ebike purchases and in accordance with the following terms. This warranty does not cover model year 2023 and older bikes, which are covered by our standard 2 year warranty.
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Only the original owner of an ebike purchased from a Troxus Authorized Dealer, Troxus’s online official website, or official Amazon store are covered by this Limited Warranty. The Warranty Period begins upon customer’s receipt of the order confirmation email or invoice and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
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All authorized dealers of Troxus within the United States are obligated to provide customer support and service for ebikes purchased from them. Please contact the dealers directly for any assistance or service you may require. You can find specific dealer information by visiting this link. Troxus will actively assist the dealers in delivering the necessary services throughout the entire process.
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The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the “Battery”)*, rigid (non suspension) frames, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”). Please see Appendix A for complete list of covered items.
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The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
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Shipping and labor to install the part are only covered under the first 2 years of the warranty. Shipping and labor are not covered in years 3, 4, or 5.
*Batteries are warrantied to provide 70% of their charging capacity over 2 years or 300 charging cycles which ever comes first.
This Limited Warranty Does Not Cover:
- Purchases from unauthorized dealers. View Troxus authorized dealers. (https://www.troxusmobility.com/pages/test-ride)
- Purchase from unofficial Amazon stores. View Troxus official Amazon store. (https://www.amazon.com/stores/Troxus/page/E06BCFE2-0980-4BBA-BF65- 36E4BD41882D?ref_=ast_bln)
- Products without sufficient proof of purchase.
- Second-hand products.
- Items that have expired their warranty period.
- Normal wear and tear of any Covered Component.
- Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
- Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
- For the avoidance of doubt, Troxus will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
- Any alterations, modifications, or other changes made by you to an ebike following your purchase which affect the safety, operation, or mechanics of the ebike may void the Limited Warranty and shall be at your sole risk of harm.
- The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
- Any products sold by Troxus that is not an ebike.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF TROXUS.
Shipping Damage
Damage or loss of a Covered Component during shipping is not covered by this Limited Warranty, but Troxus will replace such damaged or lost Covered Components if you:
- Notify Troxus of a Covered Component damaged or lost in the shipping process within 5 days of your receipt of the ebike;
- Provide Troxus with a dated picture of the damaged Covered Component;
- Return all original packaging and paperwork included with the ebike; and
- Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.
Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Troxus will not replace any Covered Components damaged during shipping using such shipping method.
Credit Card Chargebacks
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
Claims Process
TROXUS WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT. ADEQUATE PROOF OF PURCHASE IS NECESSARY.In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
- Contact your local Troxus Authorized Dealer or the Troxus Technical Support team at support@troxusmobility.com. The Dealer or Technical Support team will initially work with you on the problem with your ebike to identify potential simple fixes.
- If the Troxus Authorized Dealer or Troxus Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
- After you receive the replacement Covered Component, the Troxus Authorized Dealer or Troxus Technical Support team will also assist you in determining how to replace or install the new Covered Component onto your ebike.
- Troxus will be responsible for covering the shipping and labor costs to install the Covered Component (i) in case of a product quality issue, in the first 2 years of ownership, and (ii) for the initial replacement of a Covered Component. However, you will be responsible for covering your own shipping costs and labor to install the Covered Component in the following cases: (i) if the return is due to personal reasons, and (ii) if it involves the replacement of the same component again or (iii) the subject part is in years 3, 4, or 5 of ownership. Please note that shipping costs are non-refundable. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser or authorized Troxus dealer providing service.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND TROXUS’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TROXUS’S LIABILITY SHALL, UNDER NO CIRCUMSTANCES, EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL TROXUS UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, TROXUS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
THIS WARRANTY ONLY APPLIES TO EBIKES PURCHASED ON OR AFTER MARCH 1, 2024. TROXUS RESERVES THE RIGHT TO CHANGE AND OR CANCEL THIS WARRANTY POLICY AT ANY TIME. ONLY EBIKES PURCHASED WHILE THIS WARRANTY POLICY IS IN EFFECT WILL BE ASSURED COVERAGE UNDER THIS WARRANTY POLICY
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
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Appendix A
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