TROXUS scooter & TROXUS smart commuting App Privacy Notice

Effective date [7/8/2020]

The TROXUS scooter & TROXUS smart commuting App Privacy Notice (“Privacy Notice”) describes: how TROXUS collects, uses, stores or otherwise processes an individual's personal data in the context of the TROXUS scooter/TROXUS smart commuting;  

Before you proceed with the registration of your TROXUS scooter, we want you to know that using the TROXUS smart commuting (“the App”) will involve certain data processing activities of your personal data by TROXUS and its partners. In this privacy notice, “TROXUS ”, "we" or "us" refers to TROXUS  and its affiliated group companies. TROXUS will process your personal data as a data controller of your personal information.

This Privacy Notice governs the relationship between you and TROXUS, and the specific personal data processing activities conducted in connection with the TROXUS scooter and the TROXUS smart commuting App. Such privacy notice includes among others, a description of your data protection rights and how you can exercise them, how we may share your personal information or how we protect personal data in our products.

What personal data does the TROXUS smart commuting App process?

Please be aware that personal data means any information which is related to an identified or identifiable natural person.

When you choose to install and use the App, TROXUS requires you to provide certain personal data, as described in the table below, to complete registration, and for the purpose of enabling you to use the App features.

When you use the product, data is generated. Categories of data generated can be summarized into: a) user’s account data; b) interaction （between User & the App）data; c) device data and d) User‘s feedback. Please see the following table below for more detailed information. 

Data type Source of the data Legal basis Purpose
  • E-mail address

Directly from you, when signing up and linking the app with the product.
  • Contract performance
  • Consent, where necessary
  • To create an account.
  • To deliver the features and functions of the App.
  • To deliver support when needed.
  • To improve the App.
  • To manage and renew your subscription.
  • To communicate with you regarding product updates, education and current privacy affair.
  • Account login credentials

Directly from you, when signing up and linking the app with the product.
  • Contract performance
  • Consent, where necessary
  • For user authentication and identification.
  • Event Data (i.e. sweep, pause, set restricted area, edit room partition, remote control and other command events)

From the App as a result of your interaction with the App and TROXUS scooter
  • Contract performance
  • Consent, where necessary
  • For query logs and troubleshooting.
  • IP Address

From the App.
  • Contract performance
  • Consent, where necessary
  • To determine the country where the equipment must be, for instance to locate problems, such as anti-cross cargo.
  • Device Type
  • OS type
  • App version
  • crash data

From the App.
  • Contract performance
  • Consent, where necessary
  • To deliver support if you have an issue
  • To maintain feature compatibility with Operating Systems
  • To confirm that the App is interoperating with your device correctly
  • To provide Device Sync.
  • Serial number
  • MAC address,
  • Equipment unique identification
  • Certification

From the App.
  • Contract performance
  • Consent, where necessary
  • To analyze device logs and behaviors to help users resolve issues
  • Your opinion on the app

From you if you choose to send feedback.
  • Consent, where necessary
  • To understand how we can improve the App. This is voluntary and you can choose not to provide feedback.

What specific permissions do you grant us, and how to withdraw consent?

In order to process your personal information, when it is necessary, TROXUS will ask for your consent within the App for specific features. The table below describes how you can grant and withdraw your consent to such specific consent items.

Please note that some features would not be available if you do not grant the App permission. Also, we want you to know that we will not sell nor share your data for marketing related purposes. In addition, we will not send you marketing related communications by email, or via in-app push notification unless we have previously obtained your consent.

Feature

Data Processed

Purpose

Withdraw mechanism

GPS

Specific location as per app permissions.
  • To connect the App to the device via Bluetooth. Some smartphones can’t find Bluetooth device until GPS swich is enabled. TROXUS will not collect your precise location data.

System/App settings in your phone

Wi-Fi

Wi-Fi settings as per app permissions.
  • To transfer data and interact with the device and cloud.

System/App settings in your phone

Camera

Access to your camera and phone gallery as per app permissions.
  • To upload your avatar picture.
  • If you add the device by scanning the QR code, the camera needs to be turned on.

System/App settings in your phone

Bluetooth

Access to your Bluetooth as per app permissions.
  • To transfer data between the device and phone.

System/App settings in your phone

Cellular

Access to your cellular as per app permissions.
  • To transfer data and interact with the device and cloud.

System/App settings in your phone


How do we share your personal data?

In order to provide the service, we will share your information with Joysend USA LLC . To maintain the App at good accessibility & usability. As part of TROXUS’s data processor arrangement with them, TROXUS requires that Joysend USA LLC  maintains information security best practices, makes all reasonable efforts to secure your data and only processes your data for the purposes listed in the table below. We will also use Wuxi Qingzhou Intelligence Technology Co.,Ltd. for the purpose to [keep the scooter’s hardware performs in good condition.
 

How Long do we keep your personal data?

When we design a product, we focus on delivering the best user experience. In order to do so, we will process personal data for the purposes described in this Privacy Notice, but we will only retain your personal information as long as necessary to achieve proper performance of the product. In some cases, we may need to retain your personal data when it is required by law.

Please see below detailed information about the data retention schedule.

Type of data

Retention Period

  • Regular Personal Data

18 months
  • Location Data

18 months
  • User Content

18 months after the account is inactive
  • App Data

18 months
  • Hardware/Device Data

18 months
  • SN of the device

18 months after the account is inactive

Changes to this Privacy Notice

Our mission is to be as transparent as possible.

We might update this privacy notice to let you know about any changes in the way the product, or TROXUS process your personal data and ask you if you are happy with those changes when necessary by law. We will let you know via in-app push notification or e-mail about such changes to make sure you are up to date.

Contact us

For any privacy related matters please contact the TROXUS Privacy Program at dzj@cnfeishen.com. We will get back to you as soon as possible.