TERMS AND CONDITIONS

Last Updated: November 21, 2025

These Terms and Conditions of Sale (these “Terms”) are a legal agreement between you (“You” or “Customer”) and Troxus LLC, a California limited liability company (“Troxus,” “we,” “us,” or “our”), located at:

2485 Coral St, Vista, CA 92081, United States

These Terms apply to:

  1. All consumer purchases of Troxus electric bikes (“ebikes”) and related accessories or products (collectively, the “Products”), whether purchased through our official website, our official Amazon store, or from authorized Troxus dealers; and

  2. Your access to and use of the Troxus website, online store, and related online services (the “Site” or “Services”).

By (a) purchasing any Products from Troxus or (b) accessing or using the Site, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, do not purchase Products or use the Site.

1. Applicability and Related Policies

These Terms apply to your purchase of Products and your use of ebikes and the Site. Additional agreements may also apply, including:

  • Limited Warranty Terms

  • Privacy Notice

  • Owner’s Manuals

  • Shipping & Returns Policy (as referenced herein)

These documents may be updated from time to time and are incorporated into these Terms by reference.

2. Eligibility and Age Requirements

You represent and warrant that you are at least 18 years old or the age of legal majority in your jurisdiction (whichever is higher).
If you are under this age, you may not purchase Products from Troxus.

Troxus may cancel any order if we discover or suspect you are not of legal age.

3. Orders and Acceptance

  • When you place an order, it is an offer to purchase Products.

  • Troxus accepts your order only when the Product ships, even if you received a confirmation email.

  • Troxus may refuse, cancel, or limit orders for any reason, including suspected fraud, errors, or reseller activity.

We may attempt to notify you using the information you provided with your order.

4. Pricing, Billing, and Payment

  • Prices may change at any time without notice.

  • Taxes will be added where required.

  • Payments for online orders are processed through Shopify or other approved processors.

  • For pre-orders or backorders, your card may be charged immediately, regardless of expected ship date.

If a chargeback occurs, the Limited Warranty is paused until resolved.

Financing options are provided through third-party partners; you are responsible for reviewing their terms.

5. Shipping and Delivery

  • Troxus ships to the 48 contiguous United States only.

  • We do not ship to PO Boxes, APO addresses, Hawaii, Alaska, or U.S. territories.

  • Once your order ships, you will receive a confirmation email.

  • Shipments containing ebikes require a signature upon delivery.

  • Troxus is not responsible for shipping delays or damage caused by FedEx or other carriers.

Risk of Loss & Title

Title and risk of loss transfer to you when the Product is delivered to the carrier.

Address Changes After Shipment

If you change a shipment address after the Product has shipped, all risk and costs associated are your responsibility.

Shipping Damage Claims

Shipping damage must be reported within 5 days of receiving the Product.

6. Returns, Refunds, and Cancellations

6.1 Initiating a Return

All returns must begin by contacting support@troxusmobility.com.
Products returned outside this process are not eligible for refund.

6.2 Order Cancellations (Before Shipment)

You may cancel an order before it is transmitted to our warehouse (typically within 1 business day).
After that, you must follow the returns process.

6.3 Returns of Ebikes (Non-Defective)

Conditions:

  • Return request within 15 days of delivery

  • Fewer than 10 miles on the odometer

  • No signs of wear, dust, dirt, fragrance, or use

  • All original packaging and included items

  • Preauthorization required

Return shipping fee: $150–$350, deducted from your refund, unless due to a Troxus-verified quality issue.

6.4 Returns of Accessories & Parts

  • Eligible within 30 days

  • Must be unused and in original packaging

  • Return shipping fee: $15 per shipment (unless due to quality issue)

6.5 Non-Returnable Items

  • Spare parts

  • Replacement parts

  • Batteries
    These are non-refundable.

6.6 Refunds

  • Discount code amounts are deducted proportionally from refunds

  • Refunds issued after Product is inspected

  • Shipping costs are non-refundable

7. Product Performance and Modifications

  • Ebike range estimates are not guaranteed; many real-world factors affect range.

  • Troxus may use substitute parts of equivalent quality.

  • Any modification or alteration may void the Limited Warranty.

8. Safety Requirements

By using a Troxus ebike, you agree to:

  • Require operators be 18+

  • Wear a properly fitted helmet

  • Comply with all local laws and safety requirements

  • Perform pre-ride safety checks

  • Properly assemble and maintain your ebike

Damaged batteries or chargers must be discontinued immediately.

You accept the inherent risks of riding an ebike, including risk of injury or death.

9. Pre-Orders and Backorders

All pre-order/backorder purchases are charged immediately and subject to the cancellation rules in Section 6.

10. Website Use and Content

  • Site information may not always be accurate, complete, or current.

  • Troxus may modify Site content at any time.

  • Errors, inaccuracies, or omissions may be corrected without notice.

Use of third-party tools or links is at your own risk.

11. User Feedback and Submissions

Any comments, ideas, or feedback you submit may be used by Troxus without restriction or compensation.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Warranties and Disclaimers

Except for the Limited Warranty, Products and Services are provided:

“AS IS,” “WITH ALL FAULTS,” and “AS AVAILABLE.”

Troxus disclaims all implied warranties to the maximum extent permitted by law.

14. Limitation of Liability

To the fullest extent permitted by law:

  • Troxus’s total liability is limited to the amount you paid for the specific Product.

  • Troxus is not liable for consequential, incidental, indirect, special, punitive, or exemplary damages.

This Section does not exclude liability where it is illegal to do so (e.g., gross negligence, fraud).

15. Indemnification

You agree to indemnify and hold harmless Troxus from any claims arising from:

  • your purchase or use of Products

  • violation of these Terms

  • violation of any law or third-party rights

16. Dispute Resolution and Arbitration (Binding)

All disputes between you and Troxus will be resolved exclusively by binding arbitration on an individual basis under the AAA Consumer Arbitration Rules.

You waive the right to:

  • A court action

  • A jury trial

  • Participation in class or representative claims

The arbitration agreement is governed by the Federal Arbitration Act.

17. Notices

Troxus may provide notices via:

  • Email

  • Mail

  • Posting on the Site

It is your responsibility to maintain accurate contact information.

18. Governing Law

These Terms are governed by California law (without regard to conflict-of-law rules), subject to arbitration under Section 16.

19. Assignment

Troxus may assign these Terms at any time.
You may not assign your rights without Troxus’s written consent.

20. Entire Agreement

These Terms constitute the entire agreement between you and Troxus and supersede all prior agreements.

21. Contact Information

If you have questions, contact Troxus at:

support@troxusmobility.com
2485 Coral St, Vista, CA 92081