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Shipping policy

Shipping Cost

Troxus offers free shipping on orders over $69 to those living in the contiguous United States. Order under $69 will be charged a shipping fee of $15.

All our orders are shipped 1-2 business days after receiving your payment via UPS with a required signature upon delivery.

Shipping Time

Delivery time in most parts of the United States is within 5-7 business days. Once your order is shipped, you will be provided with a UPS tracking number. You can track your order on your account page.

Warehouse: 2485 Coral St. Vista, CA 92081

If you have issues or further questions, please contact: support@troxusmobility.com

Test Ride

Find your perfect bike locally. Check online inventory for the fastest availability.

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Local Pick Up

Shop online, ride today! Order your e-bike online and enjoy the convenience of picking it up the same day at the nearest store to you.

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Exclusive Warranty Benefits

All 2024 and newer e-bikes are backed by an exclusive 5-year limited warranty, while 2023 and older models are covered by our reliable 2-year standard warranty.

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Total Care+ Program

If your bike is damaged or involved in an accident, we’re here to help you work with your retailer to get back on the road, trail, or bike path quickly.

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Phone: 888-905-8243

Email: support@troxusmobility.com

Hours: Weekdays 8am-4pm (PST)