We apologize for any paint damage that could have occurred on your e-bike. Paint damage is an infrequent issue that could potentially arise from extended transportation or rough handling during transit.
If the e-bike you purchased has paint damage, we kindly request you to contact our customer service team. They are here to provide you with effective after-sales solutions to address this matter.
Customer Service/Technical Contact
1. Online contact: click the contact button
2. Phone number: 903-213-2786
Call our customer service hotline with your name, model, and order number.
Send an email to our designated customer service address with your name, model, and order number.
4. Online: “Contact US” at the bottom of the home page of the motor's official website
Log on to our official website and fill out the appropriate form with your name, model, and order number.